1. Controlling language
The Arabic text is the controlling and binding text in any conflict with an English translation. The English translation is for convenience only.
Last updated: 2026-07-23
Cancellation and Refund Policy
This policy applies to a merchant’s VelopStore subscription and does not replace each store’s product-return policy for its customers.
2. Cancelling renewal
You can turn off renewal in subscription management. The store normally remains available through the paid period, then the subscription expires and future periods are not charged.
3. No voluntary refund after activation
Fees for a period that has started or a digital service that has been activated are not voluntarily refundable, including for non-use or change of mind, subject to mandatory rights that cannot lawfully be waived under Palestinian law.
4. Exceptions
You may request correction or a refund for a verified duplicate charge, billing error, material non-delivery, or where the law requires it. A request is not automatically approved; we verify the invoice and payment and respond in writing.
5. Your store’s products
You are responsible for publishing a lawful return and refund policy for your customers. This policy does not remove mandatory consumer rights and does not transfer responsibility for your sales, shipping, or customer service to VelopStore.
6. How to request
Send the account email, invoice number, and a description through the contact page. An approved refund is returned to the original payment method where possible; posting time is controlled by the provider.
Submit a request